Customer Service Representative

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Location:        Huntington Beach, CA 
Experience:     1-2 Years
Rate:              $15.50 Hourly 
Start Date:      Immediate

Founded in 2007, TravisMathew draws its inspiration from all aspects of Southern California culture and lifestyle. Our focus on making premier men's apparel for work and play has cemented our foothold in the sportswear world. Over the past several years, TravisMathew has been leading the way in quality and active-wear design. We remain committed to constant innovation and discovery to bring the best to our customers. We're throwing a party, and you're invited.

Overview:

The Client Services Representative will act as a brand ambassador and cultivate professional relationships with direct consumers and internal accounts by providing a wide array of service functions.

Essential Functions:

  • Manage daily service related communications, via phone and electronically
  • Respond promptly to and resolve all customer/account inquiries, complaints and questions
  • Update and manage a shared “ticketing” system
  • Partner with the applicable Inside Sales Professional to service Outside Sales Professionals and accounts
  • Perform order entry and applicable order adjustments
  • Manage designated order file to ensure order fulfillment
  • Process returns, replacements and refunds
  • Process and track shipment claims
  • Assist in the development of department policies and procedures
  • Perform other related duties as required or requested

Qualifications:

  • 1-3 years of industry experience in a customer service capacity
  • Proficiency with an ERP system, “Full Circle” preferred
  • Familiarity with “Magento” E-Commerce platform a plus
  • Experience with online clienteling / chat service preferred
  • Proficiency in MS Office programs with an emphasis on Excel
  • Ability to build strong and lasting relationships with accounts as well as co-workers
  • Ability to multi-task and manage a large account-base
  • Apparel industry experience with both retail and wholesale environments preferred
  • Bachelor’s Degree preferred
Location: Corporate in Huntington Beach, CA
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